FAQ

How do I compare fragrances and formats?

Read the individual listing for the candle, wax melt, fragrance refill, hand soap or body-care item you are considering. Scents, sizes and use instructions vary by product. Match a refill to the compatible device specified in its description, and follow the product label when using it.

When should my order arrive?

Allow 1–2 business days after payment authorization for processing, followed by an estimated 4–6 business days in transit after dispatch. Your checkout shows available delivery options and applicable charges. See our Shipping Policy for details and tracking support.

May I return an unwanted or faulty item?

Yes. Request an eligible return or exchange within 30 days of delivery. Unwanted non-defective merchandise must be new and unused; damaged, defective, wrong or incomplete goods have a separate route for assistance. Contact us for approval before mailing a return. A free prepaid label is supplied in the package, and we charge no restocking fee. The Refund Policy explains the process.

How long does a refund take?

We process or initiate an approved refund to the original payment method within 10 days. Bank posting can take longer. Exchanges depend on review and stock.

Where can I get payment or order help?

Our store accepts card payments, with the available methods displayed at checkout. For a declined payment, verify your billing details and contact the card issuer as needed. For tracking, returns, a missing label or a privacy question, use Contact Us. Do not send card numbers or security codes by email.